Refund Policy
At Bear Body Co, we are committed to providing high-quality products. This policy is in accordance with the Australian Consumer Law (ACL).
Change of Mind
We do not offer refunds or exchanges for change of mind, including:
- Incorrect shade selection
- No longer wanting the product
- Failure to read product descriptions
Please choose carefully before purchasing.
Faulty, Damaged or Incorrect Products
Under Australian Consumer Law, you are entitled to a replacement, refund, or repair if a product:
- Is faulty or defective
- Is not of acceptable quality
- Does not match the description
- Arrives damaged
- Is incorrect (you received the wrong item)
If this occurs, please contact us within 7 days of receiving your order at: info@bearbodyco.com
Include your order number, a description of the issue, and clear photos of the product. We will assess your claim and provide a resolution.
Refund Process
If approved, refunds will be processed to your original payment method. Please allow 5-10 business days for processing.
Return Conditions
Products must be unused, unopened, and in original packaging (unless faulty). For hygiene reasons, we cannot accept returns on opened tanning products unless they are faulty.
Shipping Costs
Return shipping is the responsibility of the customer unless the item is faulty or incorrect.
We're here to make you glow with confidence. If you ever have an issue, our team is always here to help.